Terms & Conditions

1. About These Terms

These Terms & Conditions explain the rules for using the Rutegh Living website and purchasing products through our online store.

By browsing our website or placing an order, you agree to follow these terms.

2. Product Information

We carefully prepare product descriptions, images and details to help customers make informed choices.

• Product colours may appear slightly different depending on individual screen settings.
• Measurements and fabric characteristics may have minor variations due to manufacturing processes.
• Availability is subject to current stock levels.

3. Orders and Confirmation

When an order is placed, customers will receive confirmation details after the order has been reviewed and accepted.

We reserve the right to contact customers if further information is required before completing an order.

4. Pricing and Payment

All product prices displayed on our website are shown clearly before checkout.

Customers are responsible for reviewing order details before completing their purchase.

Once payment confirmation is received, the order will begin processing according to our delivery schedule.

5. Delivery Terms

We provide free shipping for all orders.

Orders are normally processed within 1–3 working days and delivery usually takes approximately 3–7 working days after dispatch.

Delivery estimates are provided as guidance and may occasionally vary due to circumstances outside our reasonable control.

6. Returns and Exchanges

Customers may request a return or exchange within 30 days from the delivery date, subject to the conditions outlined in our Return and Exchange Policy.

• Items must remain unused and in original condition.
• Customers should contact us before sending items back.
• The first return or exchange delivery is provided free of charge.

7. Customer Responsibilities

Customers are responsible for providing accurate information when placing orders, including contact details and delivery information.

Customers should review product details carefully before completing an order.

8. Website Use

The content and materials displayed on this website are provided for personal shopping purposes.

Customers agree not to misuse the website or interfere with normal website operation.

9. Limitation of Responsibility

We always aim to provide reliable products and services. However, we cannot accept responsibility for circumstances outside our reasonable control.

This includes delays caused by delivery providers, technical interruptions, unexpected events or incorrect information supplied by customers.

Nothing within these terms affects customer rights provided by applicable consumer protection regulations.

10. Policy Updates

These Terms & Conditions are effective immediately when published on this website.

Any changes or updates will become effective within 30 days after being displayed online.

11. Contact Information

If you have any questions regarding these Terms & Conditions, please contact our team:

Email: help@ruteghliving.shop

Telephone: +44 20 8846 2713