Express Shipping Policy

1. Free Delivery Service

We provide free shipping on all orders placed through Rutegh Living. There are no additional delivery charges added during checkout.

Our aim is to make ordering home textile products simple, clear and convenient for every customer.

2. Order Processing Time

After an order has been successfully confirmed, we normally prepare and process items within 1–3 working days.

Orders placed during weekends or public holidays will begin processing from the next working day.

3. Delivery Timeframe

After dispatch, delivery usually takes approximately 3–7 working days.

Delivery times may vary slightly depending on the delivery location, seasonal demand and circumstances outside our control.

4. Order Tracking

Where tracking information is available, delivery details will be provided after your order has been dispatched.

Customers are encouraged to check delivery updates and ensure that the provided contact details remain accurate.

5. First Return or Exchange Delivery

We provide free return or exchange delivery for the first request related to an order.

For any additional return or exchange requests relating to the same order, delivery arrangements may be reviewed depending on the circumstances.

6. Delivery Responsibilities

Customers are responsible for providing accurate delivery information when placing an order.

We cannot accept responsibility for delays caused by incorrect information, unavailable recipients or circumstances beyond reasonable control.

7. Damaged or Incorrect Items

If your order arrives damaged or an incorrect item is received, please contact us within 14 days of delivery.

Please provide relevant order details and supporting information so we can review the situation and provide appropriate assistance.

8. Delivery Disclaimer

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

We are not responsible for delays caused by events outside our reasonable control, including transportation interruptions, extreme weather conditions, or third-party delivery delays.

By placing an order with Rutegh Living, customers acknowledge and accept that delivery times may occasionally vary due to factors beyond our direct management.

9. Policy Updates

This Express Shipping Policy is effective immediately when published on this website.

Any future changes will become effective within 30 days after being displayed online.