Return and Exchange Policy

1. Our Return Promise

We want every customer to enjoy their Rutegh Living purchase. If an item is not suitable, we offer a straightforward return and exchange process within the conditions explained below.

Customers may request a return or exchange within 30 days from the date the order is delivered.

2. Items Eligible for Return or Exchange

A return or exchange can be accepted when the following conditions are met:

• The request is submitted within 30 days after delivery.
• The item has not been used, washed, altered or damaged.
• The product remains in its original condition with packaging where applicable.
• The item received is incorrect or different from the order placed.
• The product has a quality issue that affects normal use.
• The customer contacts us before sending any item back.

3. First Return or Exchange Delivery

For the first return or exchange request related to an order, Rutegh Living provides free return delivery.

Any further return or exchange requests from the same order may require delivery arrangements to be reviewed depending on the circumstances.

4. Items That Cannot Be Returned

Returns cannot be accepted in the following situations:

• Items returned after 30 days from delivery.
• Products that have been used, washed, damaged or modified.
• Items without their original condition or included packaging where required.
• Damage caused by incorrect handling, cleaning methods or normal wear.
• Requests caused by incorrect information provided by the customer during ordering.
• Items returned without contacting our team before sending them back.

5. Refund Process and Timing

Once we receive and inspect the returned item, we will normally complete the refund review within 5 working days.

Approved refunds will be issued to the original payment method.

After approval, the refund normally appears within 5–10 working days, depending on the customer’s payment provider and processing time.

6. Exchange Process

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchange availability depends on product availability at the time of request.

If the replacement item has a different price, any adjustment will be confirmed before processing.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us within 14 days of receiving your order.

Please provide your order details and relevant information so we can review the situation and provide the appropriate solution.

8. Return Responsibility Disclaimer

Customers are responsible for ensuring returned items are packaged safely before collection or delivery.

Rutegh Living cannot accept responsibility for items lost or damaged during a return shipment arranged independently by the customer.

Refunds and exchanges are processed according to the condition of the returned item and the requirements of this policy.

9. Policy Updates

This Return and Exchange Policy is effective immediately when published on this website.

Any future updates will become effective within 30 days after being displayed online.